Terms of service
These terms are published so there is nothing hidden about how we intend to work, and they are written in plain English by the people who built the product. They have not been through a solicitor yet. Nothing here is a substitute for the written agreement we will sign with a paying client, and where the two differ the signed agreement wins. If you are about to become a client and want this finalised first, say so and we will get it done.
Who these terms are between
You (or the agency you work for) and ProfitPipe Pty Ltd, ABN 76 696 181 807, of Brisbane, Australia, trading as SellerSignal. Using the free audit or a subscription means you accept them.
What the service does
SellerSignal reads a real estate pipeline and produces a ranked list of vendors worth calling, with a suggested opener and reasoning for each. It is a prioritisation tool for your salespeople. It is not advice, it does not contact your vendors, and it does not act on your behalf.
What it does not promise
We do not promise that any particular vendor will list, that a score is correct, or that a call will convert. The scoring reads what is in your records, so where your records are thin the scoring is weaker, and we say so on the audit result rather than hiding it. Judgement about who to call and what to say to them remains yours.
Your side of it
You need to be entitled to give us the information you give us, and to allow us to process it as described in our privacy policy, which includes the AI provider in the United States. You agree not to upload information you have no right to share, not to try to break or overload the service, and not to use it to contact people who have asked not to be contacted. If your CRM records a do-not-call flag, keep it accurate: we exclude those records where we can see the flag, and we cannot see what is not there.
Our side of it
We will run the service with reasonable care, keep your data separated from every other client's, tell you promptly if something goes wrong that affects your data, and delete what we say we delete when we say we delete it.
The free audit
The audit is free and provided as is. It is capped (a set number of deals per audit, a few audits per visitor per hour, and a daily total across the whole site) because each one costs us real money to run. We may change or withdraw the free audit at any time.
Subscriptions, fees and cancelling
Subscription pricing, what is included and how often your pipeline is scored are set out in the written offer or order form we give you. Fees are payable as stated there. There is no lock-in period unless your written agreement says otherwise, and you can cancel with one month's notice. On cancellation we stop processing and, on request, delete the call lists we hold for you.
Who owns what
Your data stays yours. The call lists, scores and openers we produce for you are yours to use in your business. The software, the scoring approach and everything on this website stay ours. We may describe our work in general terms, but we will not name your agency or show your data to anyone else without your permission in writing.
If something goes wrong
Nothing in these terms takes away rights you have under the Australian Consumer Law, and nothing here tries to. Beyond those rights, and to the extent the law allows, our liability for any claim connected to the service is limited to the fees you paid us in the 12 months before the claim, or to supplying the service again, at our option. We are not liable for lost profits, lost listings or lost opportunities.
Suspending or ending the service
We can suspend or end access if fees go unpaid, if the service is being misused, or if continuing would put someone's data at risk. Where it is our decision rather than a response to misuse, we will give reasonable notice.
Changes to these terms
If these terms change, the version and date at the top change with them, and current clients get told directly rather than being expected to notice.
Which law applies
The law of Queensland, Australia. If there is a dispute, we would both rather talk it through first, so start with the contact page.